Diego Berea

Performance measurement. How to Build Indicator Models to Quantify Performance and Minimise Uncertainty

This book explains performance measurement through defining indicator models and KPIs, organized into three progressive parts. It covers essential measurement concepts, distinguishes between result and performance, and provides methods for designing indicator models to measure performance effectively. It includes a complete chapter on the application of IBCS rules and the requirements of the future ISO 24896 applied to performance measurement.

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